Privacy Notice — IntelliPest

This Privacy Notice describes how IntelliPest ("we," "us," or "our") collects, uses, and shares personal information when you use our website, mobile application, and AI pest identification services (collectively, the "Service"). By using the Service, you agree to the practices described in this notice. If you do not agree, please do not use the Service.

1. Who we are

IntelliPest is operated by Bug Stoppers Pest Control("we", "us", or "our"). We are the data controllerresponsible for the personal data described in this notice. Contact us at bugstoppers2025@outlook.com.

2. Data we collect

We collect the following categories of personal information:

Account data — email address, password (hashed), and any name or profile information you provide.
Content you submit — chat messages, uploaded photos, descriptions, and other prompts you send to the AI assistant.
Lead submissions — name, phone, email, ZIP code, and notes you voluntarily provide to request a quote or service.
Usage data — number of identifications, feature usage, subscription status, and technical events needed to operate the Service.
Device and log data — IP address, browser type, device identifiers, and access timestamps, collected automatically.
Support communications — messages you send to our support team.
Payment information — Paddle, our Merchant of Record, handles payment card details and billing address. We do not store full payment card numbers on our servers.

3. How we use your data

We use your personal data to:

Create and secure your account and provide the Service (contract).
Generate AI pest identifications and reports you request (contract).
Route lead submissions to Bug Stoppers Pest Control for follow-up (contract / legitimate interest).
Enforce plan limits and process subscription entitlements (contract).
Detect, prevent, and address fraud, abuse, and security issues (legitimate interest).
Improve the Service, including analyzing aggregate usage (legitimate interest).
Provide customer support and respond to your inquiries (contract / legitimate interest).
Comply with legal obligations and respond to lawful requests (legal obligation).
Send transactional emails and, where permitted, service-related updates (legitimate interest).

4. Legal basis

Where applicable law requires it, we process personal data on the following legal bases: performance of a contract with you, our legitimate interests (in operating and improving the Service and preventing abuse), your consent (where required, such as for certain marketing or optional features), and compliance with legal obligations.

5. Who we share data with

We share personal data only as needed to operate the Service and as described below:

Merchant of Record — Paddle.com Market Ltd. Paddle handles the sale of subscriptions and one-time purchases, subscription management, payments, tax compliance, invoicing, and related customer service. See Paddle's Privacy Policy.
Hosting and infrastructure — cloud providers that host the Service, database, and file storage.
AI model providers — the prompts, images, and messages you submit are processed by third-party large language model providers strictly to generate AI outputs for your request.
Email delivery — a transactional email provider used to send account, billing, and notification emails.
Bug Stoppers Pest Control operations team — lead submissions you send through IntelliPest are routed to our internal team for follow-up.
Professional advisers — legal, accounting, or similar advisers when necessary.
Authorities — where required by law or to protect rights, safety, or property.

We do not sell your personal data.

6. Data retention

We keep personal data only as long as necessary for the purposes above: account and content data for the life of your account plus a limited period afterwards for backups and legal compliance; lead submissions for as long as needed to follow up and satisfy record-keeping obligations; and log data on a rolling basis (typically up to 12 months). When no longer needed, data is deleted or anonymized.

7. Your rights

Subject to applicable law, you have the right to:

Access the personal data we hold about you.
Request correction of inaccurate data.
Request deletion of your data and account.
Restrict or object to certain processing.
Request portability of the data you provided.
Withdraw consent where processing is based on consent.
Lodge a complaint with your local data protection authority.

To exercise any of these rights, contact us at bugstoppers2025@outlook.com. We will respond within the timeframe required by applicable law (typically one month).

You can also submit an account-deletion request directly through our deletion request page. After we verify your request, we will delete your account and associated personal data within the timeframe required by applicable law.

8. International transfers

Personal data may be processed in countries outside your own, including the United States. Where required, we rely on appropriate safeguards (such as Standard Contractual Clauses or equivalent mechanisms) to protect your data during international transfer.

9. Security

We use appropriate technical and organizational measures — including encryption in transit, access controls, and least-privilege permissions — to protect personal data. No system is completely secure; if we become aware of a security incident affecting your data, we will notify you as required by law.

10. Cookies and similar technologies

We use strictly necessary cookies and local storage to keep you signed in and to operate the Service. We do not use advertising cookies. Any analytics we use is limited to aggregated usage counts needed to run the Service. You can control cookies through your browser settings.

11. Children

The Service is not directed to children under 13 (or the age of digital consent in your jurisdiction). Do not use the Service or submit personal data if you are below that age. If you believe we have collected data from a child, please contact us immediately.

12. Third-party links

The Service may contain links to third-party websites. We are not responsible for the privacy practices or content of those websites. We encourage you to review their privacy policies before providing personal information.

13. Changes to this notice

We may update this notice from time to time to reflect changes in our practices, the Service, or applicable law. Changes take effect when we update the "Last updated" date above. We encourage you to review this notice periodically.

14. Contact

If you have questions, concerns, or requests about this Privacy Notice or our data practices, please contact us at bugstoppers2025@outlook.com.