How can we help?

Browse common questions below, or send us a message and we'll get back to you within 1 business day.

Frequently asked questions

How many free pest identifications do I get?+

Every account gets 3 free identifications per calendar month. Upgrade to Premium for unlimited IDs.

How do I cancel my subscription?+

You can cancel anytime through the Paddle customer portal. Look up your order at paddle.net using the email you checked out with. You keep Premium access through the end of your current billing period.

How do refunds work?+

We offer a 30-day money-back guarantee on all purchases. See our refund policy for details.

What is a Detailed Pest Report?+

A one-time $4.99 in-depth professional write-up with species ID, biology, risks, DIY steps, and when to call a pro.

Is IntelliPest a licensed pest control service?+

IntelliPest is an AI identification tool. For hands-on treatment we recommend our partner Bug Stoppers Pest Control.

I forgot my password.+

Use the sign-in page and choose "Forgot password" to receive a reset link by email.

How do you use my photos and data?+

See our privacy policy. Photos are used only to generate your identification and are not sold.

Contact support

Or email us directly at bugstoppers2025@outlook.com.